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July 2015 11 ©2015 General Motors. All rights reserved. ACDelco ® GM ® ACDelco is your source for GM Original Equipment. Plus, with nearly 90,000 high-quality auto parts, we have what it takes to service virtually all makes and models with ease. Check out acdelco.com MAKE EVERY FIX COUNT THE PART THAT BUILT ME VIDEO SERIES Episode 3: Andrew's Story Watch now at youtube.com/acdelco Joe Melia works on a 7.5-inch differential for a 2006 Ford Mustang. Differential fluid is also being replaced in the Silverado. Rob Gutowski pulls an AAM differential kit from the company's vast inventory. Service technicians and sales staffers are cross-trained to work in the shipping department whenever orders mount up. Knowledge Is the Key continued from page 9 invites students from Macomb Community College in Warren to visit the service center. "Once a year, I let this automotive repair class see what a service center looks like," Gutowski said. "They have a big automotive section there, and I know all the teachers. They like to bring their classes here to get a little education in the differential-repair business." Looking ahead, Gutowski said he's focusing on several areas to grow the business: 4x4 Jeeps, oval- track, medium-duty trucks and fleet services. "The Jeep is in the want area," he said. "It seems like a big phase right now. A lot of customers are buying new Jeeps, and they're putting on the big tires, so they have to change the gear ratios to compensate for the bigger tires." It's clear that the simple process of exposing sales people to shop work will remain a cornerstone for continued growth. "We don't have a lot of turnover on our staff," he said. "Everybody has been here for quite a long time. All the sales people have years of experience. The longer they're here, the smarter they become in the business. All the sales people are technically diversified as op- posed to just being salesmen. They really know the technical side of things. That's what I'm proud of. They really and truly are technical salesmen." Drive Train Specialists 26400 Groesbeck Highway Warren, MI 48089 800-521-0628 www.drivetrainspecialists.com