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Circle No. 60 on Reader Card Circle No. 61 on Reader Card Circle No. 62 on Reader Card 34 Undercar Digest ADVICS Original Equipment Quality Brake System Parts The best brake engineering divisions of three companies were united to become one strong force… ADVICS. The ADVICS brand and brake system expertise were introduced more than a decade ago by combining the original equipment brake system engineering teams that have been in the automotive market since the 1960s. Sumitomo combined their engineering excellence with AISIN and Denso to create ADVICS – a brake parts supplier, which produces the best overall brake systems in the world. Today, ADVICS designs and produces brake pads for original equipment manufacturers around the world. They also offer original equipment quality brake system parts to the automotive aftermarket. In North America, these aftermarket parts include: • ULTRA-PREMIUM DISC BRAKE PADS • BRAKE MASTER CYLINDERS • BRAKE WHEEL CYLINDERS For more information about ADVICS, please email: amsales@advics-na.com. Get The Right Ride for Every Road Gabriel ® offers one of the most extensive light vehicle product lines in the aftermarket. Not to mention the most durable, too. So, however you get from A to B, know that we've got the A to Z coverage, quality and legendary performance to get you there without any surprises. Chromed & Super-Finished Piston Rod Gabriel ® is the only full-line ride control manufacturer to offer super- finished chromed piston rods on every shock and strut – not just the premium ones. It ensures you that every shock and strut is of the highest quality and provides long- lasting durability. 100% Fit- and Ride-Tested All of our products are backed by more than 100 years of innovation, engineering expertise and continuous improvement in ride control products. We go to great lengths to ensure all our new light vehicle shock and strut designs are extensively tested for proper fit, ride, and durability to provide you with the highest quality, long-lasting performance, and smoothest installations. Find out more or try our award- winning part search at Gabriel.com. I Can't Get My Techs to Go By Chris Chesney, Senior Director of Customer Training, Advance Professional The number one reason shop owners give for not joining a training program is, "I can't get my techs to go." I've had the opportunity to visit and work with some of the very best shop owners in the industry – owners who make it look easy. Their shop is clean, modern, well equipped, full of paying customers and staffed by a team of focused and driven people who simply want to provide their customers with a great experience. These owners experience consistent growth and profits that are worthy of their efforts. And the funny thing is, not one of these shop owners ever says, "I can't get my techs to go." Their techs attend the training that is provided for them and do so because they are expected to attend as established by the shop owner. Successful shop owners hire the right attitude and set the standards of performance for their business, which includes an education requirement that ensures their team is ready to service their customers' needs every day. If they don't go, they don't work at these shops. So if you are saying this about your own team, take a look in the mirror and ask, "Who sets the standards of performance in your business?" To learn more about tech training opportunities, visit www.CTIonline.com or contact your local Advance or CARQUEST delivery location.